Returns & Refunds Policy

At Vastiro, we want you to be completely satisfied with your purchase. If you’re not happy with your product, our Returns & Refunds Policy makes it easy to process returns and receive refunds where applicable.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The return request is made within [X] days of receiving the product.
• The item is unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging, with all tags and labels attached.
• Certain items are non-returnable, including [list of items, such as personal care items, sale items, gift cards, etc.].
  
  

2. Non-Returnable Items

Certain products are not eligible for return, including:

• [List any non-returnable items, like custom products, perishable goods, intimate apparel, etc.]

Please check the product description or contact us if you have questions about specific items.

3. Process for Returns

To initiate a return, please follow these steps:

1. Contact Customer Support: Email us at returns@vastiro.com or call [Insert Contact Number] with your order number and reason for return.
2. Await Return Authorization: Once approved, you will receive instructions on how to return your item, including the return shipping address.
3. Prepare Your Return: Pack the item securely in the original packaging and include any paperwork, accessories, or other items that were included.
   
   

4. Shipping Costs for Returns

• Customer-Paid Returns: You will be responsible for paying the shipping costs for returning your item unless the product was damaged, defective, or incorrect upon arrival.
• Shipping Cost Refunds: Original shipping charges are non-refundable except in cases where we made an error with your order.
  
  

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within [X] days.

Partial Refunds

In certain situations, only partial refunds may be granted:

• Any item not in its original condition, damaged, or missing parts not due to our error.
• Any item returned more than [X] days after delivery.
  
  

6. Late or Missing Refunds

If you haven’t received a refund after [X] days:

1. Check your bank account again.
2. Contact your credit card company; it may take time before your refund is officially posted.
3. If you still haven’t received your refund, please contact us at support@vastiro.com.
   
   

7. Exchanges

If you need to exchange an item for a different size, color, or product, please contact us at support@vastiro.com. Exchanges are subject to availability, and we recommend that you request an exchange as soon as possible to secure the item you want.

8. Damaged or Defective Products

If you receive an item that is damaged or defective, please contact us within [X] days of receiving the product. We may request photos to verify the issue. We will arrange for a replacement or a full refund based on your preference.

9. Contact Us

If you have questions about our Returns & Refunds Policy, please contact us at:

Vastiro Customer Service
Email: returns@vastiro.com